Working with the company, despite a few computer errors (definitely on my end as my emails kept junking everything), was an absolute dream. We are here to help you. The clothes are of a reasonable quality although I feel the sizes are on the big side by Uk standards. Please note that all our items have varying processing times that are clearly marked on the product page. Such a bad experience and they haven't replied to my emails and they're immpossible to reach as they're in China, not Australia. Thanks for the awesome, prompt communication and it did take a long time to arrive, but was able to track its journey so there was no problems. Thank you and have a wonderful day!Kindest Regards,Zapaka Customer Care, Not one to normally leave reviews, however due to the nature of the purchase definitely felt the need to leave something out there for someone to grasp on for future needs. Its not reliable unfortunately. Am disputing the charge to attempt to get a refund of the full amount. We use dedicated people and clever technology to safeguard our platform. The only response I have received since my last message to them that I can't send these things back (which you have to do to get a full refund) was that they could process a partial refund of 20%. Well done Zapaka I will certainly purchase clothing from you again. 2022 Trustpilot, Inc. All rights reserved. ZAPAKA is an international B2C dresses fashion e-commerce platform. A lot of their wiggle dresses give me a Mad Men vibe which I am loving but I can also see the styling made to look very vintage Dior. Download Foursquare for your smart phone and start exploring the world around you! She was told she would get one and then was told that she only gets the cost of shipping back. Hello Keith Mills,Thank you for taking the time to share your feedback! DO NOT BUY. Would highly recommend, just allow plenty of time for delivery. I am very excited to bring to you a new collaboration which has been in the works for months with the wonderful retro-inspired company, Zapaka. Backed by the National Science Foundation, Bad service! We didn't want to purchase the gown at the store due to the fact it had some worn spots on it. I got a lot of compliments in this dress from people walking by (social distancing was still enforced so I had to get over people yelling compliments at me from the other side of the street). It came in perfect condition within the time promised. Vintage Lapel Collar Dark Green Bodycon Dress, Sewing Pattern Review: Retro Butterick6175, Sewing Pattern Review: Butterick 6453 / Simplicity 9291 byGertie, How to Stop your Vintage Outfit Looking like aCostume. Replies to negative reviews in < 24 hours, Bad quality and expensive return shipping. I am happy with this solution - although I would have loved to get the dress I ordered because I really liked the material and it was well sewn and true to size. Our email address is service@zapaka.com. Well my daughter ordered her prom dress. I purchased a vintage style dress for an event that I was due to attend. It's a calming escape to hide behind the characters of a book and go on huge adventures, it's almost like an addiction the want to escape. "Highly recommended. My daughter saw a gown in our local mall and fell in love with it. Amazing! They only offered to refund the express shipping ($21.99) I paid and not for the dress that never shipped and I never received since it was outside the 120-hour return window. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. After a quick browse through their accessories, you could easily put together a full outfit for a party, ball, special occasion or a gorgeous day outfit if youre feeling extra but need to stick to a budget. Knowing it was coming from China that seemed concerning and I called again. They are shipping the products straight from China. I waited a day and when no additional confirmations came, I called. Tip for consumers:Stay away! Hello everyone and welcome to my new post. Pls feel free to contact us and provide your order number?Our email address is service@zapaka.com.For us it's important to assist you and solve your problem. This company is a scam when it comes to returns. Ha! The very next day I received confirmation that my orders were on the way and would be delivered 4 days after the party.

Thank you. Tip for consumers:Only order if you are okay with a 15% refund and a complete hassle trying to email this company and jumping through hoops trying to return. We want to check your situation and help. Great quality! Copyright 1995-2022 eBay Inc. All Rights Reserved. They did refund 10%. Our email address is service@zapaka.com.We will then help check what caused the problem and try to find a proper solution to help you out. We are still emailing back and forth with customer support to get the return instructions and the well-deserved refund. They don't adhere with their return policy. Despite gorgeous vintage dresses, its worth noting that Zapaka also have a large selection of prom dresses which range from vintage to modern styles and some are simply breathtaking. If you need to get in touch at any time, please don't hesitate to do so by emailing service@zapaka.com. We are glad to hear that you had a positive experience shopping with us. Luckily I had written down the information prior to exiting the site for the other order. They received my package and refuse to refund my money. zapaka vintage, inc. long becach photos , zapaka vintage, inc. long becach location , zapaka vintage, inc. long becach address . Kind regards,

We use the latest and greatest technology available to provide the best possible web experience.Please enable JavaScript in your browser settings to continue. Shop the dress here. What a damn scam. Our email address is service@zapaka.com. I had to order other dresses and shoes and petticoats from someone else and was angry when these orders appeared in my mail a few days before. 2002: We set up our own factory and the workshop. Dear Marta Flotats, Will never order again. Verification can help ensure real people write reviews about real companies. If you want to return your items it is nearly impossible. There are so many amazing designs but also the range of colours and sizes of each piece is amazing for consumers. The order took 4 weeks to arrive. Here are 8 tips for writing great reviews. We feel delighted that you are in love with the products and our service!Zapaka will always be your best friends and fashion adviser.Any problem with the order, just feel free to contact us. Customer support will not refund this. Just way too long from the hem but thats easily fixed. How easy is it to get a hold of customer service at zapaka? Zapaka Customer Service Center. They do not disclose in their return policy that you have to return to CHINA! This is the level of service that we aim to offer our customers. Recieved my bathing suit today. . This dress retails for $48.89 USD (on sale from $88.65). I highly recommend this store. Thanks, We are sorry that your order did not meet your expectations. Im starting to feel better but i definitely get tired easily and need to rest more. Thank you for sharing your review with us. Thank you so much, Dear Billy Russell,Thanks for sharing your shopping experience here. We have verified your order and found that we have indeed sent an incorrect dress. Please see more details on our refund and returns policy here: https://zapaka.com/pages/return-policy If you are looking for a very simple wedding dress, look no further. Best Regards, You can rest assured about that. Our customer service team is here for you, and happy to help if you have any additional questions! The dress was so well made and great quality. Thank you very much. I chose to style this dress a little more casual and added some pastel coloured earrings and matching brooch from Daisy Jean Floral and a big straw hat because I was clearly thinking about Gone with the Wind whilst styling. Very bad customer service and very slow to handle issue, especially on delivery. Both the support service and the clothing are of a very high standard. Kind regards, Zapaka prides itself on exceptional customer service, high quality and affordable prices. We always aim to offer our customers the best solutions to their issues in line with our policies. Thank you for sharing your experience with us.

Totally incorrect. We would really like to help, but we found out you left this review without any order number. Since the establishment of our company, weve been dedicated on the research and production of women's wear and other accessories, shoes, bags and other fashion items. Zapaka will keep make improvement with our products and service. My dresses that I ordered were late for the party so before I went abroad I emailed I no longer wanted them - I have now returned from abroad and tried to process the return order apparently on day 8 after delivery. In my last order, however, one item came with a significant defect. Most of the time i dont bother because im learning to get comfortable sharing my skin as it is.

Haters will say this is a filter but you clearly cant handle natural beauty. Bought the dream dress on line however, despite my equating the size I ordered to the equivalent Australian size I wear, what I received was unwearable. For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. I also tried the chat feature but that was a clear joke because I didn't have a confirmation number. If you buy the dress, then plan on keeping it. Zapaka also has this dress but with more of a high collar which can be altered to look like a Mary Poppins Jolly Holiday costume but I digress. The dress is currently on sale and retails for $52 USD (normally $115) which is an amazing price for what you are getting. I never received my order and they don't care, at all. When it didn't ship within the time frame I contacted them to cancel the order since it wouldn't arrive in time. Anyone can write a Trustpilot review.

Tip for consumers:Beware of sizing. Use codemissmonmon20 at checkout for an extra 20% off (this is not an affiliate code). At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! Due to the popularity of the brand, many original choices were unavailable but I am still really happy with the items I was very kindly gifted. Hi, We're delighted to hear that you are pleased with the service, and we look forward to dealing with you on your next purchase. Poor communication and delayed shipping. After deciding to switch to an online purchase many of the reviews left me petrified (a quick query and it's a mess of completely different items sent than purchased, poor construction, etc.). Zero stars. How can you keep the money for a dress you never shipped. What a beautiful dress! They seemed helpful, apologetic and kind, especially compared to other companies I've dealt with in the past. We always strive to provide our customers with the best solution in line with our policies. They are legit, but be careful when you buy what you see on the website is not what you may get. I'm hoping that next week I'll be a bit more active. Just know I miss you all . It's getting to the point where I'm just oversharing as soon as a friend calls. Plus the quality is extremely bad. If you have any questions, please feel free to contact us. (LogOut/ I was really nervous buying from a store i've never shopped at before but it was worth it! Hello, Pretty dismal to be honest . Tip for consumers:The CLothes are not quality. Kind Regards, We would really like to help, but we found out you left this review without any order number. Hi! The past two weeks have been a big challenge for me, my body threw a tantrum and tried to give up on me and I've been recovering ever since. Thank you again for bringing this to our attention, so that we can make improvements for the future.Enjoy the rest of your day!Zapaka Customer Support Team. The dresses arrived 2 months later (after the event has long happened). Just don't do it. Please note that all our items have varying processing times that are clearly marked on the product page. All opinions and thoughts expressed are solely my own and not influenced in any way. I am now aware that they are using stolen images and even captions to promote their brand which I find unacceptable. I would recommend this com0any to others Dear Jonathan Peters, Thank you for your kind review of Zapaka. Since true vintage items are not that easy to come by, on a whim, Mary added some vintage-inspired dresses and before she could say retro-tastic, orders began flooding her inbox, So Mary did what any business savvy girl would do. Zapaka Customer Care. I have been asked to keep the dress but get a 30% discount on my next order. Dear Dominic Thomas,Thank you for your friendly review. Mostly black with tartan inserts. I contacted the company as soon as I received the dresses to organise a return. I ordered them with over a month before they was needed. I was also very pleased to find that the garment size was exactly as stated on the website. The lace features beautiful floral designs, scalloped edging and a cinched bodice. I ordered 2 dresses in April and paid over $30 for expedited shipping (maximum of 9 business days according to the website - 2 days to process and 7 to ship), and nearly a month later the order is still nowhere to be seen! Horrible. I have always avoided fitted pencil/wiggle dresses due to my Endo but this brand has made me want to try and branch out.

Best Regards, I ordered a size dress, very well tailored. At Zapaka we pride ourselves on quality and service, so we're truly sorry to hear that your experience didn't meet our standards. I could not fault the quality of the fabric, stitch work and finished garment. We feel sorry about that. This company responds to reviews on average within 2 days. To find more information about reviews and trust on Sitejabber.com please visit. ZAPAKA. I lost $73, stuck with two dresses that are too small (their sizes are WAY smaller than what we in the USA think is a medium or large). So many unfinished projects just waiting for me. We strive to provide our customers with the best quality at the lowest price. I liked the side-zipper at the waistline of one dress, and the stretchy material of the other dress. Enjoy the rest of your day! Zapaka Customer Service Center. I purchased my ball dress from here, and it was a great experience. Messed up part. The website is very European and implies delivery is between 5 to 10 days. They took 2 weeks to confirm the mailing address, but once that was sorted, the dresses arrived promptly from Shanghai to Sydney. Not likely. Change), You are commenting using your Facebook account. Dear Jojo SanaWe apologize for the problem. After a week and a half, the dress still didn't ship, so it arrived way after my event. Hello Lula Horton,Thank you for taking the time to share your feedback! They then also explained that the dress is no longer manufactured, hence the desired exchange hadn't been possible.

:)Have a great day! We'd like to check your case and offer assistance. Now I'm out $150 and don't even have the dress. Does it bother me? ZAPAKA, Just want to say how disappointed I ordered 2 dessses which came to 158 plus 5.88 for shipping for daughters Graduation Ball never received them till the start of the week had to go out and buy another dress 170 sent them back last week and it cost me 26.50 to return to China at the post office still waiting on you replying to my emails I really do hope I get all my money back, Dear Michelle Devlin,I hope this email finds you well today. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Companies can ask for reviews via automatic invitations. Consumers satisfied with Zapaka most frequently mention good quality.Zapaka ranks 7th among Vintage Clothing sites. We will definitely solve your problem and give you a satisfactory answer. Change). I couldnt really find anything wrong with the dress; it was classy and comfortable. Hi, Hello Linda, Thank you for sharing your review with us. Super fast processing and delivery! I promptly got whatever cute clothes I ordered. She asked for a refund. Pls feel free to contact us and provide your order number? Let us know if we can ever assist you with anything! I hope that in future we can have many more experiences like this. Thank you! Suppose to be here. 5 heavy sequinned dresses would cost me about 100 and there is no signature guarantee and the company might never even receive it or not refund it. The A-line shape makes for a more flattering silhouette. Prom season is here, and you deserve to look and feel amazing for your big party! It's been a slow week, I need to remember to take it easy but I'm starting to feel more active and slowly become more social. The sleeves were a little on the looser side which is very common for me as I have quite thin arms but this meant I was able to swing my arms around without the dress riding up or shifting. :)Enjoy the rest of your day!ZAPAKA. Went through all the trouble of sending the dress back to China via FedEx and they refused the delivery. Id love to hear what you all think of these items and if you are tempted to shop the brand yourself. I took a chance on this company to try out something a little different from my usual; instead of going with another lovely day dress, I chose one of their vintage-inspired wedding dresses. Zapaka Customer Service. I sometimes use them to hide blemishes when my cystic acne flares up not gonna lie. This company is blatantly scamming all shoppers! Never buy from this company! Zapaka Customer Care. Placed my order and in less than a week I received my order! Despite being contacted about their actions, Zapaka has done nothing to change this and the issues continue. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. I should have checked this company out before I ordered from them. Its been a hot minute since weve done a dress review so thats exactly what we will be doing today. Pls, feel free to contact us and provide your order number? Horrible customer service. Our office is located in Hong Kong and our factory is in China mainland where the products will be sent from. Be wary of sizing, particularly if yr Aussie, and take note of my experiences with their customer service. I sent it back straight away but could not contact them but when I did they asked for pictures of the dress and their labels to process the refund. This past prom season with my junior daughter was a nightmare. But they have the order number! But they are all a size or two big for me. Kind regards, So many other stores to order from, do not order from here. Although I had opted to have the item exchanged they reimbursed the full price including the original shipping costs for delivering the dress to me. The company mainly focuses on women's wear, aims to promptly offer stylish quality products at appealing prices to every user in the world. Hello, I've given them the customer service rep's name who I've been liaising with for two days.

Looks amazing over dining room table or as a set over the kitchen island. This makes returns prohibitively expensive, combined with their rather draconian returns policy . I found the dress at zapaka and purchased it. We regret any inconvenience or frustration that your experience has caused you. Enjoy the rest of your day! Foursquare 2022 Lovingly made in NYC, CHI, SEA & LA. But does it matter at the end of the day what people say about my spots? (And I'll cry over my spilled milk)! I did. What you see on the photos is not what you get - the make is poor and the size is oversized. What a scam! Products used:None, they arrived too late. Are you serious? Delivery times may vary, especially during peak periods. Be careful everyone! We feel sorry for that. We finally decided on ZAPAKA and my daughter settled on a gorgeous royal blue dress. Products used:I never received my product. We only have a return address in China, sorry, I will definitely keep shopping with them and I hope to work with them again soon because their quality and ethics are wonderful. Thank you and have a wonderful day!Kindest Regards,Zapaka Customer Care. ZAPAKAUK22467, Dear EMMA BARBERWe are sorry to hear you are having issues. For more questions, you can also send us an email to service@zapaka.com.

I finally got a response on day 3 of emailing and was told they would look into it. Ordered a dress they said was in stock and would ship in 48 hours. Now on day 4 of their 100% guarantee of satisfaction or my money returned. Shop the dress here. Our email address is service@zapaka.com. Every day since I received the dress.
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